Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or want to flag a concern about responsible gambling? This page explains the best way to reach our team and what happens once you do.
The Best Way to Contact Our Team
Email is the most reliable channel for reaching us. Send your message to [email protected] and a real member of the team will read it — we do not rely on automated replies to stand in for a genuine response. We aim to reply within two working days, though this can stretch slightly during busier periods.
If you can, tell us upfront what your message is about. A short line at the top — "correction," "bonus terms question," "partnership enquiry" — helps us route it to the right person and get back to you faster.
What You Can Get in Touch About
We hear from a wide range of readers, and most messages fall into a handful of categories:
- Questions about our reviews — If something about how we assess online casino sites, welcome bonuses, or payment methods isn't clear, ask us directly.
- Corrections and updates — Bonus terms, wagering requirements, and licensing details change. If you spot something on the site that looks out of date, we want to hear about it and will check it against the operator's current terms.
- Feedback on content — Whether you think we've missed an angle on new online casinos or want more detail on withdrawal times at a particular site, reader input genuinely shapes what we cover next.
- Partnership and editorial enquiries — If you represent a licensed operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind. Note that any commercial relationship never decides how a casino is ranked on this site.
- Responsible gambling concerns — If gambling has stopped being enjoyable, is affecting your finances or wellbeing, or you're worried about someone else's play, mention this in your message. We can point you toward self-exclusion programmes, deposit and time-limit tools, and national support organisations relevant to your state.
Before You Contact Us About a Specific Casino
A few things are worth checking first, since they answer a large share of the questions we receive:
- Bonus terms — Wagering requirements, game restrictions, maximum withdrawal caps, and expiry dates are set by the individual casino, not by us. Always read the terms on the operator's own site before claiming an offer.
- Eligibility — Real-money online casino play in the US depends on your state's laws. Most licensed sites require players to be located within a state where online gambling is legal and to meet the minimum gambling age, which is typically 21 though it can differ by activity and state.
- Withdrawal times and payment methods — Processing times, minimums, and fees vary by casino and by method — ACH transfer, debit card, digital wallet, cryptocurrency, or online banking, for example. If your query is about a delayed withdrawal, the casino's own support team is usually best placed to resolve it, since we do not hold customer accounts or process payments ourselves.
- Identity verification (KYC) — If a casino has asked you to verify your identity before releasing a withdrawal, this is standard practice at licensed operators and not a sign of a problem.
If your question is about a UK-facing site rather than a US-licensed one, you may find our page on trusted non-GamStop casinos in the UK more relevant.
What Happens After You Send a Message
Every email is reviewed by someone on our editorial team before a reply goes out. We check corrections against publicly available operator information before amending anything on the site, and we won't publish or act on a claim we can't verify.
If your message relates to a factual error — an outdated bonus figure, a licence detail, or a payment method that's no longer offered — we treat that as a priority and will confirm once it's been reviewed and, where necessary, corrected.
Our Approach to Accuracy and Player Safety
This site exists to help readers compare online casino sites without wading through marketing claims on their own. That only works if the information stays accurate, so reader feedback plays a real part in keeping it that way. We do not accept payment in exchange for a higher position in our rankings, and any commercial relationship with an operator is kept separate from how that operator is assessed.
If you or someone close to you is struggling with gambling, please say so in your message — we can share pointers toward state-level self-exclusion programmes and national responsible gambling organisations, but for urgent support you should also contact a dedicated helpline directly.
Thank you for taking the time to read this far. Whatever the reason for getting in touch, we look forward to hearing from you.